Privacy Policy
HiveAlu Technology is committed to protecting your privacy and ensuring the security of your personal information in accordance with international data protection standards.
1. Overview
Shenzhen HiveAlu Technology Co., Ltd. ("HiveAlu," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us as a B2B client or prospective partner.
This policy applies to all personal data processed by HiveAlu in connection with our business operations, including but not limited to:
- Website visitors and prospective clients
- Current and former business clients
- Suppliers, partners, and service providers
- Newsletter subscribers and marketing contacts
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when engaging with our services:
Contact Information
- • Name and job title
- • Company name
- • Email address
- • Phone number
- • Mailing address
Business Information
- • Project specifications
- • Technical requirements
- • Purchase orders
- • Payment information
- • Communication history
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- • Device Information: IP address, browser type, operating system, device identifiers
- • Usage Data: Pages viewed, time spent on pages, referral sources, click patterns
- • Location Data: General geographic location based on IP address
3. How We Use Your Information
We process your personal data only for legitimate business purposes, including:
Contract Performance & Service Delivery
Processing orders, managing projects, delivering products, providing technical support, and fulfilling contractual obligations.
Business Communication
Responding to inquiries, sending technical specifications, providing quotes, and maintaining ongoing business relationships.
Quality Assurance & Compliance
Maintaining production records, ensuring ISO compliance, managing certifications, and meeting regulatory requirements.
Marketing & Business Development
Sending relevant industry updates, product announcements, and promotional materials (with your consent where required).
Website Optimization & Analytics
Improving user experience, analyzing traffic patterns, and enhancing website functionality.
4. Data Sharing & Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
Trusted Service Providers
We work with carefully vetted third-party service providers who assist in:
- • Logistics and shipping (freight forwarders, customs brokers)
- • Payment processing (secure payment gateways)
- • Cloud hosting and IT infrastructure
- • Email communication platforms
- • Quality assurance and certification bodies
All service providers are contractually obligated to maintain confidentiality and security.
Legal Requirements
We may disclose information when required by law, court order, or to protect our legal rights.
Business Transfers
In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity.
5. Data Security
We implement industry-standard technical and organizational measures to protect your personal data:
Encryption
SSL/TLS encryption for data in transit
Access Control
Role-based access restrictions
Secure Storage
Protected servers and databases
Important Notice
While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protections.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your data (subject to legal obligations)
Right to Object
Opt-out of marketing communications at any time
Right to Data Portability
Receive your data in a structured, machine-readable format
How to Exercise Your Rights
To exercise any of these rights, please contact us at:
8. International Data Transfers
As a global B2B manufacturer based in Shenzhen, China, serving clients in the USA, UK, Germany, Korea, and Middle East, we may transfer your personal data across borders.
Our Transfer Safeguards
Standard Contractual Clauses (SCCs): We use EU-approved SCCs for transfers to countries without adequacy decisions
Encryption in Transit: All cross-border data transfers are encrypted using industry-standard protocols
Vendor Compliance: All international service providers must meet equivalent data protection standards
GDPR Compliance for EU Clients
For clients in the European Economic Area (EEA), we ensure full compliance with GDPR requirements, including lawful basis for processing and appropriate transfer mechanisms.
9. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
HiveAlu Technology
Registered Address
Shenzhen HiveAlu Technology Co., Ltd.
Shenzhen, Guangdong Province, China
Privacy Inquiries
[email protected]Website
www.hivealu.comResponse Commitment
Initial Response
Within 48 hours
Full Resolution
Within 30 calendar days
Available Support
Monday - Friday, 9AM-6PM CST
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through:
- Email notification to registered business contacts
- Prominent notice on our website homepage
- Updated "Last Modified" date at the top of this policy
Continued use of our services after policy updates constitutes acceptance of the revised terms. For significant changes affecting your rights, we will seek explicit consent where required by law.
Questions About Our Privacy Practices?
Our compliance team is here to address any concerns and ensure your data is protected.